The South East Manchester Community Rail Partnership believes that the railway should be accessible to all members of the community. We work in partnership with Northern Railway and Network Rail to ensure that our trains and stations can, wherever possible, cater for people with disabilities.
Details of the services that Northern Railway provide for disabled customers may be obtained by contacting their Customer Relations Assistance Helpline. Or going onto their web site.
Freephone:
0800 200 6060 (Available 24 hours a day)
Text Relay service call 18001 followed by , 0800 200 6060
E-mail: enquiries@northernrailway.co.uk
A copy of Northern’s Disabled People’s Protection Policy (DPPP) is also available by contacting their Customer Relations team on the above numbers.
Trains
All the trains carry an access ramp on board. If you require assistance boarding a train simply signal to the conductor.
Access to the trains for wheelchairs and pushchairs is via the doors at the centre of the units which are usually marked with the disability sign. Many trains now have an accessible toilet and space for wheelchairs and mobility aids near the seats at the centre of the units.
Unfortunately mobility scooters cannot be accommodated on the trains unless they can be folded, due to restricted manoeuvrability and stability.
Stations
The accessibility of each station varies. For further details click on the station name in the menu at the top of the page, on the new page click on ‘Facilities’ on the left of the station page this links through to the National Rail site and look under ‘Accessibility and mobility access.
